The only generator programme in Cayman combining scheduled servicing, live 24/7 remote monitoring, and guaranteed 2-hour priority response — for one fixed annual fee.
MDI's remote monitoring hardware gives our team around-the-clock visibility into your generator's status — faults, outages, non-starts, fuel, and more, before you need to call us. Monitoring is available as an add-on for Essential and Professional plans (CI$500/yr), and is included as standard on Premium.
Every hurricane season, someone discovers their generator doesn't work after the storm. With 24/7 monitoring, MDI is alerted the moment something goes wrong — not the morning after.
Running, standby, or fault — visible around the clock
Early warning before problems escalate
Fault codes flagged and MDI alerted immediately
Automated service interval management
We know the moment power drops and the generator starts
Monitoring hardware and installation included in setup
Every service visit is documented and logged. Access your full service history, reports, and unit status through MDI's customer portal — available 24/7 on all plans.
MDI quotes each contract individually based on your generator. Once agreed, that annual fee is your total cost for every scheduled visit, service report, and inclusion listed below — no mid-year invoices, no surprise charges for work that's part of your plan.
Prices are quoted individually — final fee depends on generator make, model, kVA rating, and site. Once agreed in writing, your annual fee is fixed for the contract period. Contact MDI for a written quote.
Common area power, lifts, water pumps, and security systems all depend on the backup generator. A failure during an outage becomes a building management crisis — and liability. A service plan eliminates that exposure.
A hotel without power faces an immediate guest relations crisis. MDI maintains generator contracts across Cayman's hospitality sector — we know what's at stake when the grid goes down mid-season.
Data infrastructure, medical facilities, retail, and offices. Remote monitoring is critical for unattended facilities — MDI sees the fault before staff do, and response is already dispatched.
Whether you're home or away, a generator that fails during an outage is the last thing you need. A service plan means MDI has already checked it — and if something goes wrong, you're not starting from scratch on hold.
A single emergency generator callout in Cayman — outside of a contract — carries an emergency surcharge, parts at full retail, and engineer time at premium rates. For most commercial properties, one unplanned callout costs more than a full year's plan fee.
MDI will assess your generator, confirm its current service status, and recommend the right tier for your property. Send the basics and we'll come back with a written quote.